🎧 Watts in Your Data Podcast E6: AI Agents for IT Operations at Italgas with Serena
This time I had the pleasure of inviting Serena Delli to discuss how she deployed AI Agents at Bludigit - Italgas to help both IT and business people with troubleshooting and resolving operational tickets. Is your team getting buried under a pile of ServiceNow tickets with fuzzy descriptions and unclear objectives? Find out how you can automate some of that mind numbing work! My favorite notes Sometimes the agent can solve the problem so that no ServiceNow ticket needs to be created at all. A general agent “general physician” forwards tough requests to a specialized agent “cardiologist”. Hosting everything on Databricks allowed Italgas to double the rate of projects they deliver while reducing their cloud bill.