tag: AI

This time I had the pleasure of inviting Serena Delli to discuss how she deployed AI Agents at Bludigit - Italgas to help both IT and business people with troubleshooting and resolving operational tickets. Is your team getting buried under a pile of ServiceNow tickets with fuzzy descriptions and unclear objectives? Find out how you can automate some of that mind numbing work! My favorite notes Sometimes the agent can solve the problem so that no ServiceNow ticket needs to be created at all. A general agent “general physician” forwards tough requests to a specialized agent “cardiologist”. Hosting everything on Databricks allowed Italgas to double the rate of projects they deliver while reducing their cloud bill.

In this episode of the Watts in Your Data Podcast, I talk with with John Walmsley of Aluminate Technologies, about what AI actually does in heavy industry today, cutting through the hype to explore real applications and challenges. John brings experience from semiconductors to medical devices to AI in heavy industry. The conversation covers three levels of industrial AI: continuous monitoring, multi-sensor analysis, and autonomous optimization. Using aluminum industry examples, we explore why AI projects get stuck in pilot phase and what it takes to scale solutions enterprise-wide. ...